APA Citation

Metters, R., King-Metters, K., & Pullman, M. (2003). Successful service operations management. Australia: South-Western.

Chicago Style Citation

Metters, Richard, Kathryn King-Metters, and Madeleine Pullman. Successful Service Operations Management. Australia: South-Western, 2003.

MLA Citation

Metters, Richard, Kathryn King-Metters, and Madeleine Pullman. Successful Service Operations Management. Australia: South-Western, 2003.

Warning: These citations may not always be 100% accurate.