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00828cam a2200229 7i4500 |
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0000003561 |
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20170218090000.0 |
| 020 |
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|a 0201633833 (hbk.)
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| 020 |
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|a 9780201633832
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| 090 |
0 |
0 |
|a HF5415.5
|b .R37 1996
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| 100 |
1 |
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|a Ramaswamy, Rohit
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| 245 |
1 |
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|a Design and management of service processes
|c Rohit Ramaswamy.
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| 260 |
|
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|a Reading, Mass.:
|b Addison-Wesley Pub. Com.,
|c 1996.
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| 300 |
|
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|a xxvii, 424 p.:
|b ill.;
|c 24 cm.
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| 490 |
0 |
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|a Engineering process improvement series
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Service industries --
|x Quality control
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| 650 |
0 |
0 |
|a Customer services --
|x Management
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| 650 |
0 |
0 |
|a Production planning
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| 650 |
0 |
0 |
|a Total quality management
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000008533
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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