Design and management of service processes
| Main Author: | Ramaswamy, Rohit |
|---|---|
| Published: |
Reading, Mass.:
Addison-Wesley Pub. Com.,
1996.
|
| Series: |
Engineering process improvement series
|
| Subjects: |
| Physical Description: |
xxvii, 424 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0201633833 (hbk.) 9780201633832 |