APA Citation

Ramaswamy, R. (1996). Design and management of service processes. Reading, Mass.: Addison-Wesley Pub. Com..

Chicago Style Citation

Ramaswamy, Rohit. Design and Management of Service Processes. Reading, Mass.: Addison-Wesley Pub. Com., 1996.

MLA Citation

Ramaswamy, Rohit. Design and Management of Service Processes. Reading, Mass.: Addison-Wesley Pub. Com., 1996.

Warning: These citations may not always be 100% accurate.