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| LEADER |
00746cam a2200193 7i4500 |
| 001 |
0000003387 |
| 005 |
20170218090000.0 |
| 020 |
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|a 0134384741 (hbk.)
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| 020 |
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|a 9780134384740
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| 090 |
0 |
0 |
|a HF5415.5
|b .A58 1996
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| 100 |
1 |
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|a Anton, Jon
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| 245 |
1 |
0 |
|a Customer relationship management :
|b making hard decisions with soft numbers
|c Jon Anton.
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| 260 |
|
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|a Upper Saddle River:
|b Prentice Hall,
|c 1996.
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| 300 |
|
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|a viii, 183 p.:
|b ill.;
|c 25 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer relations --
|x Management --
|x Case studies
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management --
|x Statistical models
|
| 997 |
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|a Business & Accountancy, Faculty
|
| 999 |
|
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|a 0000008606
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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