APA Citation
James, P. T. J. (1996). Total quality management: An introductory text. London: Prentice Hall.
Chicago Style CitationJames, Paul T J. Total Quality Management: An Introductory Text. London: Prentice Hall, 1996.
MLA CitationJames, Paul T J. Total Quality Management: An Introductory Text. London: Prentice Hall, 1996.
Warning: These citations may not always be 100% accurate.