Quality management : introduction to total quality management for production, processing, and services

Main Author: Goetsch, David L
Other Authors: Davis, Stanley B
Published: Upper Saddle River, NJ: Prentice Hall, 2000.
Edition: 3rd ed.
Subjects:
Physical Description: xvii, 778 p.: ill.; 25 cm.
Bibliography: Includes bibliographical references and index
ISBN: 9780130116383
0130116386 (hbk.)