Dealing with difficult people : 24 lessons for bringing out the best in everyone

Main Author: Brinkman, Rick
Other Authors: Kirschner, Rick
Published: New York: McGraw-Hill, 2003.
Series: McGraw-Hill professional education
Subjects:
Physical Description: ix, 48 p.: ill.; 23 cm.
ISBN: 9780071416412
0071416412 (pbk.)