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| LEADER |
00730cam a2200181 7i4500 |
| 001 |
0000002545 |
| 005 |
20170218090000.0 |
| 020 |
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|a 0070779740 (pbk.)
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| 020 |
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|a 9780070779747
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| 090 |
0 |
0 |
|a HF5415.5
|b .C37 1999
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| 100 |
1 |
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|a Carlaw, Peggy
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| 245 |
1 |
4 |
|a The big book of customer service training games :
|b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
|c Peggy Carlaw, Vasudha Kathleen Deming.
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| 260 |
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|a New York:
|b McGraw-Hill Companies,
|c 1999.
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| 300 |
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|a xiv, 209 p.:
|b ill.;
|c 23 cm.
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| 650 |
0 |
0 |
|a Costumer services
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| 700 |
1 |
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|a Deming, Vasudha Kathleen
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000000047
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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