The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
| Main Author: | Carlaw, Peggy |
|---|---|
| Other Authors: | Deming, Vasudha Kathleen |
| Published: |
New York:
McGraw-Hill Companies,
1999.
|
| Subjects: |
| Physical Description: |
xiv, 209 p.: ill.; 23 cm. |
|---|---|
| ISBN: |
0070779740 (pbk.) 9780070779747 |