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| LEADER |
00713cam a2200205 7i4500 |
| 001 |
0000002195 |
| 005 |
20170218090000.0 |
| 020 |
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|a 1576752984 (hbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .B37 2004
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| 100 |
1 |
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|a Barlow, Janelle
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| 245 |
1 |
0 |
|a Branded customer service :
|b the new competitive edge
|c Janelle Barlow and Paul Stewart.
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| 260 |
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|a San Francisco, CA:
|b Berrett-Koehler Pub.,
|c 2004.
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| 300 |
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|a xii, 259 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Brand name products
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Business names
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| 700 |
1 |
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|a Stewart, Paul
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000011119
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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