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00896cam a2200217 7i4500 |
| 001 |
0000002115 |
| 005 |
20170218090000.0 |
| 008 |
070305 eng |
| 020 |
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|a 0471644099 (hbk.)
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| 090 |
0 |
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|a HF5415.5
|b .C87 2000
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| 245 |
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|a Customer relationship management :
|b a strategic imperative in the world of e-business
|c editor and contributor, Stanley A. Brown.
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| 260 |
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|a Toronto:
|b John Wiley & Sons,
|c 2000.
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| 300 |
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|a xxviii, 345 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references
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| 650 |
0 |
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|a Customer relations --
|x Management
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| 650 |
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|a Electronic commerce
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| 700 |
1 |
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|a Brown, Stanley A.
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| 997 |
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|a Business & Accountancy, Faculty
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| 997 |
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|a Communication, Visual Art & Computing, Faculty
|b Computing, Department
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| 999 |
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|a 0000011183
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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| 999 |
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|a 0000017755
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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