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00736cam a2200205 7i4500 |
| 001 |
0000002061 |
| 005 |
20170218090000.0 |
| 020 |
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|a 0471079774 (hbk.)
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| 090 |
0 |
0 |
|a HF5415.335
|b .J33 2002
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| 100 |
1 |
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|a Jacka, J. Mike
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| 245 |
1 |
0 |
|a Business process mapping :
|b improving customer satisfaction
|c J. Mike Jacka, Paulette J. Keller.
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| 260 |
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|a New York:
|b John Wiley & Sons, Inc.,
|c 2002.
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| 300 |
|
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|a xv, 300 p.:
|b ill.;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Reengineering (Management)
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| 700 |
1 |
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|a Keller, Paulette J
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000011223
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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