Business process mapping : improving customer satisfaction
| Main Author: | Jacka, J. Mike |
|---|---|
| Other Authors: | Keller, Paulette J |
| Published: |
New York:
John Wiley & Sons, Inc.,
2002.
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| Subjects: |
| Physical Description: |
xv, 300 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0471079774 (hbk.) |