APA Citation

Jacka, J. M., & Keller, P. J. (2002). Business process mapping: Improving customer satisfaction. New York: John Wiley & Sons, Inc..

Chicago Style Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. New York: John Wiley & Sons, Inc., 2002.

MLA Citation

Jacka, J. Mike, and Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. New York: John Wiley & Sons, Inc., 2002.

Warning: These citations may not always be 100% accurate.