Business process mapping : improving customer satisfaction
| Main Author: | Jacka, J. Mike |
|---|---|
| Other Authors: | Keller, Paulette J |
| Published: |
New York:
John Wiley & Sons, Inc.,
2002.
|
| Subjects: |
1st Floor, Shah Alam
| Call Number: |
HF5415 335 J33 2002 |
|---|
| Accession No | Item Category | SMD | Status | Notes |
|---|
| 0000011223 | OPEN SHELF | BOK | AVAILABLE |