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| LEADER |
00660cam a2200193 7i4500 |
| 001 |
0000001986 |
| 005 |
20170218090000.0 |
| 020 |
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|a 0072938056 (pbk.)
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| 020 |
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|a 9780072938050
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| 090 |
0 |
0 |
|a HF5415.5
|b .L87 2005
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| 100 |
1 |
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|a Lucas, Robert W
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| 245 |
1 |
0 |
|a Customer service :
|b building successful skills for the twenty-first century
|c Robert W. Lucas.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a Boston:
|b McGraw-Hill,
|c 2005.
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| 300 |
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|a xvi, 416 p.:
|b col. ill.;
|c 26 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
0 |
|a Customer services
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| 997 |
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|a Business & Accountancy, Faculty
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| 999 |
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|a 0000011151
|b BOK
|c OPEN SHELF
|e 1st Floor, Shah Alam
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