Customer service : building successful skills for the twenty-first century
| Main Author: | Lucas, Robert W |
|---|---|
| Published: |
Boston:
McGraw-Hill,
2005.
|
| Edition: | 3rd ed. |
| Subjects: |
| Physical Description: |
xvi, 416 p.: col. ill.; 26 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0072938056 (pbk.) 9780072938050 |