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Kaufman, Ron
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Up your service! : strategies and action steps to delight your customers now!
by
Kaufman
,
Ron
Published 2000
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2
Up your service! : insights : true stories of winners and losers in the quest for superior service
by
Kaufman
,
Ron
Published 2002
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3
Secrets of self-made millionaires : how you can create an extraordinary income & build a million-dollar net worth ... starting from scratch
by
Khoo, Adam
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Customer services
Consumer satisfaction
Customer relations
Interpersonal relations
Marketing and sales
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