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Hernon, Peter
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1
Assessing services quality : satisfying the expectations of library customers
by
Hernon
,
Peter
Published 2009
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2
The next library leadership : attributes of academic and public library directors
by
Hernon
,
Peter
Published 2003
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3
Outcomes assessment in higher education : views and perspectives
Published 2004
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4
Revisiting outcomes assessment in higher education
Published 2006
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5
Academic librarians as emotionally intelligent leaders
Published 2008
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Related Subjects
Evaluation --
Academic libraries --
Education, Higher --
Educational tests and measurements --
Leadership
Academic librarians --
Administration
Administration --
Emotional intelligence
Evaluation
Library directors --
Psychology
Public libraries --
Public services (Libraries) --
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