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Gross, T. Scott
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1
Outrageous! : unforgettable service...guilt-free selling
by
Gross
, T.
Scott
Published 1998
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2
When customers talk : ...turn what they tell you into sales
by
Gross
, T.
Scott
Published 2005
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3
Positively outrageous service : how to delight and astound your customers and win them for life
by
Gross
, T.
Scott
Published 2004
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Customer services
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