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Fitzsimmons, James A
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Service management : operations, strategy, and information technology
by
Fitzsimmons
,
James
A
Published 2000
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2
Service management : operations, strategy and information technology
by
Fitzsimmons
,
James
A
Published 1994
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3
Service management : operation, strategy, and information technology
by
Fitzsimmons
,
James
A
Published 2001
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4
Service management : operations, strategy, information technology
by
Fitzsimmons
,
James
A
Published 2008
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