Showing 1 - 3 of 3 for search: 'Bitner, Mary Jo', query time: 0.24s
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by Zeithaml, Valarie A
Published 2000
Other Authors: '; “...Bitner, Mary Jo...”
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by Zeithaml, Valarie A
Published 2009
Other Authors: '; “...Bitner, Mary Jo...”
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by Zeithaml, Valarie A
Published 2006
Other Authors: '; “...Bitner, Mary Jo...”
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Customer services Marketing Service industries --